By registering, accessing, browsing, or utilizing the services provided by Lven ("Company", "Platform", "we", "us", or "our"), including but not limited to the website (lven.in), WebRTC dialer applications (web and mobile), API interfaces, AI speech-to-text and translation engines, and Customer Admin Panels, you ("Customer", "Subscriber", "Company Administrator", or "User") agree to be bound by these Terms of Service ("Terms").
2. SERVICE DESCRIPTION & SYSTEM ARCHITECTURE
Lven provides a cloud-hosted, multi-tenant artificial intelligence (AI) voice dialer, real-time regional language translation platform, and contact center engine hosted on Google Cloud Platform (GCP) infrastructure (asia-south1).
3. REGULATORY COMPLIANCE & TELECOM REGULATIONS
3.1 TRAI & DoT Compliance (Domestic Indian Calling)
All domestic voice traffic terminating within India (+91 country code) is strictly subject to the regulations set forth by TRAI, DoT, and the Ministry of Communications.
3.2 Strict Prohibition of Toll Bypass & +91 Security Lock
The Customer acknowledges that Indian telecommunications laws strictly prohibit "Toll Bypass"—routing domestic calls over private data networks or international gateways to bypass licensed PSTN switches. The Platform automatically enforces a +91 Security Lock.
4. TENANT SELF-SERVICE ADMINISTRATION & USER ROLES
The Platform operates on a self-service administrative hierarchy. Company Administrators manage user licenses, custom 8kHz GSM audio welcome prompts, call forwarding rules, and Frappe Open CRM integrations.
PRIVACY POLICY
Official Domain: https://lven.in | Owner & Operator: Lven
At Lven, accessible via https://lven.in, we respect your privacy and safeguard sensitive business data, personal contact details, call media, and trade secrets.
3. DATA CONFIDENTIALITY & CLIENT HARDENING PROTOCOLS
1. Number Masking: Agent UI renders +91 98*****123 (No raw numbers).
2. Volatile RAM Dispatch: Single lead in RAM per call; auto-purged.
3. OS Security:FLAG_SECURE blocks screenshots & clipboards.
4. Isolated Schemas: Cloud SQL PostgreSQL schema per tenant in GCP.
9. DEPARTMENTAL CONTACT DIRECTORY
Department
Email Address
Primary Scope
Technical Support
support@lven.in
Diagnostic tickets, SLA & logs
Billing & GST
billing@lven.in
Invoices, Razorpay & wallet
Enterprise Sales
sales@lven.in
Demos, rate cards & onboarding
Executive / CEO
sarath@lven.in
Regulatory, legal & governance (+91 9949977388)
TRAI & DoT TELECOM COMPLIANCE POLICY
Governing Authority: Telecom Regulatory Authority of India (TRAI) & Department of Telecommunications (DoT)
1. MANDATORY PSTN TERMINATION OVER LICENSED TIER-1 TSPS
All domestic voice traffic terminating within India (destination country code +91) originated through the Lven Platform must terminate strictly via licensed Tier-1 Telecom Service Providers (TSPs), such as Airtel Business, Tata Tele Business Services, or Sify Technologies.
2. NATIONAL DO NOT CALL (NDNC) / DND REGISTRY SCRUBBING
Prior to initiating tele-calling campaigns, all customer contact lists uploaded to Lven pass through our automated TRAI Do Not Disturb (DND) / NDNC scrubbing engine. Tele-calling operations are strictly bound by TRAI mandated operational time windows (09:00 AM to 09:00 PM IST).
Indian telecommunications law strictly forbids "Toll Bypass"—the practice of routing domestic-to-domestic voice calls over private data networks or international softswitches to bypass licensed PSTN switches.
The Platform automatically enforces a +91 Security Lock: If a tenant provisions a custom BYOC softswitch or international trunk, any call targeting an Indian (+91) destination automatically overrides the custom trunk and routes through licensed domestic PSTN trunks.
4. CUSTOMER KYC & TELEMARKETER REGISTRATION
All subscribing enterprise clients must upload valid GSTIN, PAN Card, and proof of TRAI Telemarketing Registration before toll-free DIDs or high-volume outbound trunks are activated on the Platform.
"With over 30 years of deep hands-on expertise in legacy PSTN switching, ISDN PRI trunks, enterprise FreePBX/Asterisk softswitches, VOS3000 carrier routing, and modern WebRTC Google Speech AI architectures, my vision for Lven is to empower Indian businesses with secure, TRAI-compliant regional voice AI tele-calling."
Enterprise VoIP Mastery
Architected multi-tenant Asterisk & FreePBX cluster environments handling millions of concurrent voice minutes.
TRAI & Telecom Regulatory Compliance
Spearheaded carrier interconnect agreements with Airtel, Tata Tele, and Sify ensuring 100% legal PSTN compliance.
Regional AI Dialect Translation
Pioneered integration of Google STT v2 and Gemini 1.5 Flash for 120+ Indian regional languages.
Google Antigravity Regional Voice AI Engine
Next-Gen Regional Voice AI Tele-Calling Platform for Enterprise Sales & Support
Automate regional tele-calling in Hindi, Telugu, Tamil, Marathi, and 120+ Indian dialects. Powered by Google Speech-to-Text v2, Gemini 1.5 Flash, Airtel domestic 1800 trunks, and VOS3000 international routing.
Enterprise Pipeline
System User Process Flow & Telephony Architecture
1WebRTC Call Initiation
Agents dial via browser numeric pad using FreePBX PJSIP WSS (Port 8089).
2TRAI DND & AudioSocket Scrubber
Scrubs NDNC blocklists and pauses GCP STT after 15s of silence to eliminate cost loops.
3Google AI Speech Translation
Google Speech-to-Text v2 + Gemini 1.5 Flash translates 120+ Indian dialects in real-time.
4Tier-1 Domestic PSTN Interconnect
Forced Airtel Business, Tata Tele, or Sify interconnect routing for all Indian (+91) destinations.
Contact Sales & Engineering
Dispatches lead email alert directly to sarath@lven.in
Subscription Plans (Razorpay Checkout)
₹1,499 / mo
₹2,499 / mo
₹3,999 / mo
Lven Razorpay Enterprise Gateway
Secured by Razorpay Software Pvt Ltd • GST Tax Invoice
Subscription PackageGrowth Package
Base Plan Fee₹2,499.00
GST (18% Statutory Tax)₹449.82
Total Amount Payable₹2,948.82
Official Merchant: Lven AI Voice Solutions Pvt Ltd • CEO Contact: sarath@lven.in